Staff Technical Account Manager @ Twilio
"15 years building at the intersection of technology, communication, and people."
About Me
I'm a technology professional with 15 years of experience across enterprise IT, cloud platforms, and communication APIs. Currently, I work as a Staff Technical Account Manager at Twilio, helping enterprise businesses across APAC design, scale, and future-proof their communication infrastructure.
I started my career as a Windows Server admin at TCS — which means I understand technology from the ground up, not just from a boardroom.
What I Do
Deep technical knowledge combined with enterprise-grade strategic thinking.
Voice, Messaging, and WhatsApp APIs — architecting enterprise communication platforms on Twilio and beyond.
Strategic enterprise relationships across APAC — bridging technical complexity with measurable business outcomes.
Voice AI, workflow automation, and Claude API integrations — building intelligent pipelines for enterprise workflows.
AWS infrastructure, SIP protocols, and telephony architecture — from design to production-scale deployment.
Career
From Windows Server rooms to enterprise cloud — a career built on depth, not shortcuts.
Leading enterprise customer success across the APAC region — partnering with strategic accounts to design, scale, and optimise communication infrastructure on Twilio's platform.
Senior customer engineering role, providing deep technical guidance and architectural support to Twilio's most strategic enterprise accounts across APAC.
Delivered hands-on technical support and strategic guidance for enterprise accounts on Voice, Messaging, and CPaaS products — from onboarding through scale.
Delivered enterprise contact centre and workforce management solutions — technical design, deployment, and customer support for large-scale deployments.
Led technical teams on enterprise infrastructure and cloud migration projects, bridging business requirements with technical delivery.
Where it all started — managing enterprise Windows Server environments, building the foundational infrastructure knowledge that still shapes how I think about technology today.
Writing
On CPaaS, AI automation, customer success, and building in tech.
Contact
Open to senior TAM, Solutions Architect, and strategic consulting conversations.